Shepherd’s Cask – Returns & Cancellation Policy

At Shepherd’s Cask, we bring premium whisky tasting experiences directly to your home or venue. This policy explains how cancellations, rescheduling, and refunds are handled. We undertand things happen beyond our control so do not hesitate to contact us!

1. Bookings & Payments

Full payment is required at the time of booking to secure your event.
Bookings are confirmed once payment has been received.

2. Cancellations by the Customer

More than 14 days before the event:
- Cancel with a full refund.
Between 7–14 days before the event:
- Cancel with a 50% refund.
Less than 7 days before the event:
- Cancellations within 7 days of the event are non-refundable, as stock and preparation costs will already have been incurred.

3. Rescheduling

You may reschedule your event free of charge up to 72 hours before the start time.
Rescheduling requests made within 72 hours of the event will normally be treated as a cancellation (see section 2).
However, if unforeseen circumstances arise, please contact us as soon as possible. While we cannot guarantee changes within this window, we will always do our best to accommodate you.

4. Cancellations by Shepherd’s Cask

In the unlikely event that Shepherd’s Cask must cancel (e.g. illness, unforeseen circumstances), you will be offered either:
- A full refund, or
- The option to reschedule to a mutually convenient date.

5. Refunds

Refunds will be issued to the original payment method within 10 working days of cancellation being confirmed.

6. Consumer Rights

This policy does not affect your statutory consumer rights under UK law.